How can we help?
How soon does my order ship?+
Orders are picked and dispatched within 1–2 business days. You get a tracking link by email when it ships. See the Shipping & Delivery Policy for country estimates.
Is the gear actually waterproof?+
Our gear is water-resistant and weather-ready — splash and rain rated for everyday weather, not a submersion guarantee. Real protection varies with rain, duration and use.
Are children's items safe?+
Yes. Children's rainwear ships with no neck drawstrings or cords and is for supervised use. Keep small parts away from infants.
How do returns work?+
Unused items with tags can be returned within 30 days (60 for Downpour, 90 for Stormproof members). Email us to start a return. See the Refund & Returns Policy.
How do I cancel a membership?+
Cancel any time from your account or by emailing us. Billing stops and access continues to the end of the paid period.
Do you do roofing or installation?+
No. Ridgeline only sells physical rain-ready goods and ships them. We do not carry out roofing, building or waterproofing work of any kind.
Monday–Friday, 9:00–17:30 UK time. We reply to every message within one business day. For order issues, include your order reference.