Easy returns, sorted
Not quite right for the forecast? Here is how returns and exchanges work. This page summarises the process — the full legal terms are in our Refund & Returns Policy.
Send your order reference and the items you want to return to support@elirooserlon.shop. Please contact us before sending anything back.
We reply within one business day with a return address and the steps for your country.
Return items unused, with tags attached and in their original packaging. Keep your proof of postage.
Once we receive and check your return, we refund the original payment method via Stripe in USD, usually within 5–10 business days.
- + Unused items with tags attached, in original packaging
- + Bundles returned complete with every included item
- + Faulty, damaged or incorrect items (we cover return postage)
- – Hygiene or single-use items once opened (e.g. compressed towels once unsealed)
- – Items showing use or damage not caused by us
- – Memberships (subscriptions) — cancel any time; access runs to period end
Want a different bundle instead of a refund? Start a return and place a new order for the item you want — the fastest way to get the right kit before the next front rolls in. For help choosing, try Weather Match or email us.
Questions? support@elirooserlon.shop · +44 7460362486